Your ecosystem

acacia-tree

The tropical acacia tree has hollow thorns, nectar and protein-producing leaves. All perfect for the stinging ants that live inside the thorns and eat the nectar and the leaves.

And what’s in it for the tree? The ants keep birds and other pests away, as well as killing off small shoots that might grow into competitive trees (ht: Jerry Coyne).

The ecosystem combines two elements that can’t live without one another. Each produces something the other needs.

Too often, businesses (and freelancers) focus on making it on their own. In fact, the secret of being indispensable is making it together.

Whatever happened to labor?

Not Labor with a capital L, as in organized labor unions. I mean labor as in skilled workers solving interesting problems. I mean craftspeople who use their hands, their backs and their heads to do important work.

Labor was a key part of the manufacturing revolution. Industrialists needed smart, dedicated, trained laborers to solve interesting problems. Putting things together took more than pressing a few buttons, it took initiative and skill and care. Labor improvised.

It took thirteen years to build the Brooklyn Bridge and more than twenty-five laborers died during its construction. There was not a systematic manual to follow. The people who built it largely figured it out as they went.

The Singer sewing machine, one of the most complex devices of its century, had each piece fitted by hand by skilled laborers.

Sometime after this, once Henry Ford ironed out that whole assembly line thing, things changed. Factories got far more complex and there was less room for improvisation as things scaled.

The boss said, “do what I say. Exactly what I say.”

Amazingly, labor said something similar. They said to the boss, “tell us exactly what to do.” In many cases, work rules were instituted, flexibility went away and labor insisted on doing exactly what they had agreed to do, no more, no less. At the time, this probably felt like power. Now we know what a mistake it was.

In a world where labor does exactly what it’s told to do, it will be devalued. Obedience is easily replaced, and thus one worker is as good as another. And devalued labor will be replaced by machines or cheaper alternatives. We say we want insightful and brilliant teachers, but then we insist they do their labor precisely according to a manual invented by a committee…

Companies that race to the bottom in terms of the skill or cost of their labor end up with nothing but low margins. The few companies that are able to race to the top, that can challenge workers to bring their whole selves–their human selves–to work, on the other hand, can earn stability and growth and margins. Improvisation still matters if you set out to solve interesting problems.

The future of labor isn’t in less education, less OSHA and more power to the boss. The future of labor belongs to enlightened, passionate people on both sides of the plant, people who want to do work that matters.

That’s what Labor Day is about, not the end of a month on the beach.

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Sometimes, price is an attitude

Passed a store the other day. The sign read 99 CENTS! And the subtitle was, “Everything $1 and up”.

The 99 cent store was never popular because there’s some magical power about the price that is a penny less than a dollar. No, it’s because it represents an attitude, that this stuff is CHEAP. Not absolute cheap, just relatively cheap. Not even a good value, just cheap. Cheap compared to its non-cheap competition.

At the other end of the spectrum, the prices at the Hermes store appear to be missing a decimal point or two. The attitude is, “wow, this stuff is expensive.” It’s not about what you get, it’s about how it feels to pay that much.

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Responsibility and authority

Many people struggle at work because they want more authority.

It turns out you can get a lot done if you just take more responsibility instead. It’s often offered, rarely taken.

(And you can get even more done if you give away credit, relentlessly).

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Who do you work for? (And who works for you?)

boss

I always took the position that my boss (when I had a job) worked for me. My job was to do the thing I was hired to do, and my boss had assets that could help me do the job better. His job, then, was to figure out how best give me access to the people, systems and resources that would allow me to do my job the best possible way.

Of course, that also means that the people I hire are in charge as well. My job isn’t to tell them what to do, my job is for them to tell me what to do to allow them to keep their promise of delivering great work.

If you go into work on Monday with a list of things for your boss to do for you (she works for you, remember?) what would it say? What happens if you say to the people you hired, “I work for you, what’s next on my agenda to support you and help make your numbers go up?”