Online Reputation Management

You know how it works: if a customer absolutely adores you, and if it’s convenient, they will leave a positive review for you…. somewhere.

But when customers aren’t happy – for whatever reason – it seems as though they will climb mountains and jump through whatever hoops necessary to make sure everyone knows what a creep they think you are.

: Image via CrunchBase

The Internet, and social networks in particular, have created a new generation of amateur reviewers and critics. The web gives equal voice to a wide variety of opinions that range from pleasant appreciation to wild attacks and prejudiced comments from disgruntled customers, former employees, and competitors.

Every day, new sites that publish such commentaries are sprouting up online – it’s impossible to keep track of them all, especially when you’re also trying to run your business.

People are talking – across the web, blogs, social networks, review sites, and industry portals. You need to make sure you are a part of this conversation; knowing is the first step to correcting anything that presents you in a negative way.

Being on top of the discussion when it relates to your business makes it easier to manage your reputation.

So here’s where RoosterMoon can help:

My team can not only monitor all that’s being said about you and your company online – this includes tweets, Facebook timelines, reviews, personal blogs, forums, etc. – we will also manually submit your handwritten customer review cards for you. We do this in a totally legal and ethical way, with documentation that proves it is a real review from a real person.

With the algorithm changes Google made in mid December (2010), online customer reviews have become one of the most important factors in the way they determine your local search results.

Please don’t EVER submit fake reviews. Not only is it wrong, you WILL get caught! And if you get blackballed by Google, your chances of getting found in local search could drop by as much as 80%.

Call me today at 830-433-7325, or email me from my contact page. We’ll look at your situation and I’ll let you know if and how we can help you maintain your online reputation.